If you would like to Report a Medical Device Complaint and/or Adverse Event (Incident) please refer to the respective section on our website Report a Medical Device Complaint and/or Adverse Event (Incident) . Or follow this link straight to the dedicated section on the Bausch Health Website
Contact us quickly and easily through our contact form!
This form is for questions only. For complaints, please refer to our complaint section as indicated above, or on this page Report a Medical Device Complaint and/or Adverse Event (Incident) .
Bausch & Lomb GmbH
Lilienthalstraße 16, 18
69214 Eppelheim
Germany
Tel.: +49 6221 823-0
Fax: +49 6221 823-167
Email: storzeye@bausch.com
Bausch & Lomb Argentina S.R.L.
Av. Del Libertador 174
Vicente Lopez
B1638BEN
Provincia De Buenos Aires, Argentina
Teléfono: 0-800-444-5662
Bausch & Lomb (Australia) Pty Ltd
Level 2, 12 Help Street Chatswood
NSW 2067
Australia
Phone: 1800 251 150
Fax: 1800 805 700
E-Mail: Customer.Service@bausch.com
Peak Vienna – Youroffice
Fa. Bausch & Lomb
Floridsdorfer Hauptstraße 1
1210 Wien
Austria
Hotline AT: 0800 24 10 15
E-Mail: kontakt@bausch.com
Bausch & Lomb Pharma
Stoeterijlaan / Avenue du Haras 156
1150 Sint Pieters Woluwe
Belgium
+32 (0)3 280 82 84
Email: csbenelux@bausch.com
BL Industria Otica, Ltda.
Rua Surubim, 577 – 11º Andar
Cidade Monções
São Paulo/SP
CEP: 04571-050
Telefone: 55-11-3238-2900
Bausch+Lomb Surgical „RSR“ Ltd
3 Victor Grigorovich str.
1606 Sofia, Bulgaria
Tel: 00359 888 675 567
Tel: 00359 2 851 90 70
Fax: 00359 2 951 59 32
Email: b.raduilov@rsr.bg; office@rsr.bg
Bausch & Lomb Canada Inc.
520 Applewood Crescent
Vaughan, Ontario
L4K 4B4
Tel.: (800)686-7720 English
Tel.: (800)686-0002 French
Fax: (800)461-1488
Bausch & Lomb (Shanghai) Trading Co., LTD
27F, One ICC Plaza
No. 999 Huai Hai Middle Road
Shanghai, China
Tel.: +86(2160327188)
Hotline: +4000609855
Bausch & Lomb Poland sp. z o.o., odštěpný závod Jankovcova
1569/2c 170 00 Praha 7; e-mail:czech.mdcomplaints@bausch.com
Bausch & Lomb Poland sp. z o.o., Galvaniho 7/A, 821 04 Bratislava, Slovakia;
Bausch + Lomb France
416 Rue Samuel Morse CS79005
34 967 Montpellier
+33 (0) 4 67 13 47 49
+33 (0)4 67 13 47 00
Website: www.bausch-lomb.de
Bausch + Lomb GmbH
Dr. Gerhard Mann chem.-pharm. Fabrik GmbH
Brunsbütteler Damm 165 – 173
13581 Berlin, Deutschland
Tel.: +49 30 33093-0
Fax: +49 30 33093-201
E-Mail: kontakt@bausch.com
Bausch & Lomb GmbH
Lilienthalstraße 16, 18
69214 Eppelheim
Germany
Tel.: +49 6221 823-0
Fax: +49 6221 823-167
Dr. Robert Winzer Pharma GmbH
Brunsbütteler Damm 165-173
13581 Berlin, Deutschland
Tel.: +49 30 33093-0
Fax: +49 30 33093-201
www.drwinzer.de
drwinzer@bausch.com
Bausch+Lomb Surgical
Anastasios Mavrogenis S.A.
1A Gkionas Str,
GR144 51 Metamorfosi
Athens, Greece
Tel.: +30 2102020232
Fax: +30 2102020775
Bausch & Lomb (Hong Kong) Limited
Suites 3901 & 3912-14, 39/F
Tower 6, The Gateway
9 Canton Road
Tsim Sha Tsui
Kowloon, Hong Kong
Tel: (852) 2213 3333
Fax: (852) 2567 8170
Bausch & Lomb Poland spółka z ograniczoną odpowiedzialnością Magyarországi.
Fióktelepe, 1134 Budapest,. Váci út 33/B 7. em.,. Hungary.
Tel: +36 1 987 6150
PT Bausch Lomb Indonesia
Graha CIMB Niaga 17th Floor,
Jl. Jend. Sudirman Kav. 58 Jakarta Selatan
DKI Jakarta 12190
Indonesia
Tel: +62 21 252 6591-6592
Fax: +62 21 252 6593
Bausch & Lomb India Pvt. Ltd.
4th Floor, Tower B, Unitech Business Park, South City I,
Gurugram, Haryana 122001
Tel: +91 0124 415 2100
Bausch & Lomb – Iom S.p.A.
Viale Martesana 12,
20055 Vimodrone (MI) – ITALY
Mail: servizio_clienti@bausch.com
Tel: 02 91483851
Fax: 800 173931
Website: www.bausch.it
B.L.J. Company Ltd.
Tower B, Omori Bellport
6-26-2, Minami-Oi, Shinagawa-Ku
Tokyo 140-0013, Japan
Tel.: 0120-328-342
Bausch Health Korea Co., Ltd.
13F, KT&G Kosmo Daechi-Tower,
8, Teheran-ro 98-gil,
Gangnam-gu,
Seoul, Korea 06181
Tel: +82 2 558 2988
Fax: +82 2 558 2995
Bausch & Lomb (M) Sdn. Bhd.
Level 23A, Menara LGB
No. 1, Jalan Wan Kadir,
Taman Tun Dr. Ismail
60000 Kuala Lumpur.
Tel: +603-64162888
Fax: +603-30073921
Bausch & Lomb México Holdings, S.A. de C.V.
Torre Prisma. Av. Insurgentes Sur No. 1647, piso 12, San José Insurgentes, Benito Juárez C.P. 03900 Ciudad de México
Mail: Tecnovigilancia.mexico@bausch.com/
quejas@bausch.com/
servicioalcliente.mx@bausch.com
Bausch + Lomb OPS B.V.
Koolhovenlaan 110
1119 NH Schiphol-Rijk
The Netherlands
Customer Services Surgical Benelux
Tel. + 31 20 20 35 401
Fax + 31 20 20 35 402
Email: customerservice.benelux@bausch.com
Website: www.bausch.nl
Bausch & Lomb (NZ) Ltd
c/o Corporate Services New Zealand
Level 5, 79 Queen St
Auckland 1010
New Zealand
Tel: 0800 658 386
Bausch & Lomb Philippines Inc.
Unit 1806 The Finance Centre,
26th Street corner 9th Avenue,
Bonifacio Global City, Taguig City, Philippines 1634
Mobile: +63917-893-8575
Bausch & Lomb Poland sp. z o.o.
Marynarska15, 02-674 Warsaw, Poland
E-Mail: poland.mdcomplaints@bausch.com
Bausch & Lomb, S.A.
Avenida da Republica nº 25
Fracção 6
1050-186 Lisboa
Tel: 808 203 178
Bausch & Lomb Puerto Rico Inc.
BBV Plaza
Suite 210
1738 Amarillo St.
Corner Lomas Verdes Ave.
Rio Piedras, PR 00926
Tel.: (787) 758-4330
Fax: (787) 754-0701 / (787) 754-0699
Bausch Health
LLC, Pavlovskaya St. 7, bldg. 1, premises 1N, int. ter. Danilovsky Municipal District, Moscow, 115093, Russia
tel./fax: + 7 495 510 2879
E-Mail: office.ru@bausch.com
Bausch & Lomb (Singapore) Pte Ltd
3 Harbourfront Place,
Harbourfront Tower Two,
#09-04,
Singapore 099254.
Tel: +65 6834 9112
Fax: +65 6286 0448
Soflens (Pty) Ltd
254 Hall Street
Die Hoewes, Centurion
South Africa
0157
Website: www.bausch.co.za
Tel: +27 (10) 025 2100
Bausch & Lomb, S.A.
Avda. Valdelaparra, 4, Alcobendas – 28108 Madrid
tel: (+34) 916 576 310
Mail: servicio.cliente@bausch.com
Website: www.bausch.com.es
Bausch & Lomb Nordic AB
Söder Mälarstrand 45; 118 25 Stockholm
Tel: +46(0)86169500
Mail: customerservice.nordic@bausch.com
Website: www.bausch.se
Bausch & Lomb Swiss AG
Industriestrasse 15a
6301 Zug
Switzerland
Tel.: +41 41 747 1067
Website (French): www.bausch-lomb.ch/fr-ch
Website (German): www.bausch-lomb.ch/de-ch
Bausch & Lomb Taiwan Ltd.
29F, No. 95, Sec. 2, Dunhua South Road, Da’an Dist., Taipei City 106046, Taiwan
Mail: csrv.blt@bausch.com
Tel: 886-800-004-088
Fax: 886 800-056-180
Bausch & Lomb (Thailand) Ltd.
98 Sathorn Square Office Tower, 19th Floor, Unit 1909-12, North Sathorn Road,
Silom, Bangrak, Bangkok 10500 Thailand
Tel: (+66) 2643-7888
Fax: (+66) 2643-7889
Bausch & Lomb Sağlık ve Optik Ürünleri Tic. A.Ş.
Address: Büyükdere Cad. Kırgülü Sok.
Metrocity İş Merkezi No:4
34394 Esentepe, Şişli, İstanbul /Türkiye
Tel: +90 212 371 82 00
e-mail: musterihizmetleri@bausch.com
Website: www.bausch.com.tr
LLC Bausch Health
01103, Professor Pidvisotskogo street, 6V, Kyiv, Ukraine
Phone: +38044 357-50-20,
e-mail: ukraine.mdcomplaints@bausch.com
Bausch & Lomb U.K. Ltd.
106 London Road
Kingston-upon-Thames
KT2 6TN
United Kingdom
Tel: +44 (0)20 8781 0000
E-mail: uksurgorders@bausch.com
Website: www.bausch.co.uk
Website: www.storzeye.com
Bausch & Lomb World Headquarters
One Bausch & Lomb Place
Rochester, NY 14604-2701
Tel.: 585-338-6000
Fax: 585-338-6007
Bausch & Lomb (Vision Care)
1400 N. Goodman St.
Rochester, NY 14609
Tel.: 585-338-6000
1-800-553-5340
Fax: 585-338-6896
Bausch & Lomb (Global Pharmaceutical Headquarters)
7 Giralda Farms, Suite 1001
Madison, NJ 07940
Tel.: 877-442-6925
Bausch & Lomb Pharmaceuticals, Inc.
8500 Hidden River Parkway
Tampa, FL. 33637
Tel.: 813-975-7700
1-800-227-1427
Customer Service: 1-800-323-0000
Bausch & Lomb (Global Surgical Headquarters)
30 Enterprise, Suite 450
Aliso Viejo, CA 92656
Tel.: 949-916-9352
Fax: 949-716-8362
Bausch & Lomb Surgical, Inc.
10574 Acacia Street, #D1
Rancho Cucamonga, CA 91730
© 2025 Bausch & Lomb Incorporated. This site is intended for Healthcare Professionals in EMEA only. All information and materials on this site pertain to the Bausch & Lomb EMEA Region, unless otherwise indicated.