COMPLAINT ?

If you would like to Report a Medical Device Complaint and/or Adverse Event (Incident) please refer to the respective section on our website Report a Medical Device Complaint and/or Adverse Event (Incident) . Or follow this link straight to the dedicated section on the Bausch Health Website

QUESTIONS ?

Contact us quickly and easily through our contact form!

This form is for questions only. For complaints, please refer to our complaint section as indicated above, or on this page Report a Medical Device Complaint and/or Adverse Event (Incident) .




    privacy agreement.

    BAUSCH + LOMB WORLDWIDE

    Bausch & Lomb GmbH
    Lilienthalstraße 16, 18
    69214 Eppelheim
    Germany

    Tel.: +49 6221 823-0
    Fax: +49 6221 823-167

    Email: storzeye@bausch.com

    Bausch & Lomb Argentina S.R.L.
    Av. Del Libertador 174
    Vicente Lopez
    B1638BEN
    Provincia De Buenos Aires, Argentina

    Teléfono: 0-800-444-5662

    Bausch & Lomb (Australia) Pty Ltd
    Level 2, 12 Help Street Chatswood
    NSW 2067
    Australia

    Phone: 1800 251 150
    Fax: 1800 805 700

    E-Mail: Customer.Service@bausch.com

    Peak Vienna – Youroffice
    Fa. Bausch & Lomb
    Floridsdorfer Hauptstraße 1
    1210 Wien
    Austria

    Hotline AT: 0800 24 10 15

    E-Mail: kontakt@bausch.com

    Bausch & Lomb Pharma
    Stoeterijlaan / Avenue du Haras 156
    1150 Sint Pieters Woluwe
    Belgium

    +32 (0)3 280 82 84

    Email: csbenelux@bausch.com

    BL Industria Otica, Ltda.
    Rua Surubim, 577 – 11º Andar
    Cidade Monções
    São Paulo/SP
    CEP: 04571-050

    Telefone: 55-11-3238-2900

    Bausch+Lomb Surgical „RSR“ Ltd
    3 Victor Grigorovich str.
    1606 Sofia, Bulgaria

    Tel: 00359 888 675 567
    Tel: 00359 2 851 90 70
    Fax: 00359 2 951 59 32

    Email: b.raduilov@rsr.bgoffice@rsr.bg

    Bausch & Lomb Canada Inc.
    520 Applewood Crescent
    Vaughan, Ontario
    L4K 4B4

    Tel.: (800)686-7720 English
    Tel.: (800)686-0002 French
    Fax: (800)461-1488

    Bausch & Lomb (Shanghai) Trading Co., LTD
    27F, One ICC Plaza
    No. 999 Huai Hai Middle Road
    Shanghai, China

    Tel.: +86(2160327188)
    Hotline: +4000609855

    Bausch & Lomb Poland sp. z o.o., odštěpný závod Jankovcova

    1569/2c 170 00 Praha 7; e-mail:czech.mdcomplaints@bausch.com
    Bausch & Lomb Poland sp. z o.o., Galvaniho 7/A, 821 04  Bratislava, Slovakia;

    E-mail slovakia.mdcomplaints@bausch.com

    Bausch +  Lomb France
    416 Rue Samuel Morse CS79005
    34 967 Montpellier
    +33 (0) 4 67 13 47 49
    +33 (0)4 67 13 47 00

    E-mail service-clients.chirurgie@bausch.com

    Website: www.bausch-lomb.de

    Bausch + Lomb GmbH
    Dr. Gerhard Mann chem.-pharm. Fabrik GmbH
    Brunsbütteler Damm 165 – 173
    13581 Berlin, Deutschland
    Tel.: +49 30 33093-0
    Fax: +49 30 33093-201
    E-Mail: kontakt@bausch.com

    Bausch & Lomb GmbH
    Lilienthalstraße 16, 18
    69214 Eppelheim
    Germany
    Tel.: +49 6221 823-0
    Fax: +49 6221 823-167

    Dr. Robert Winzer Pharma GmbH
    Brunsbütteler Damm 165-173
    13581 Berlin, Deutschland
    Tel.: +49 30 33093-0
    Fax: +49 30 33093-201
    www.drwinzer.de
    drwinzer@bausch.com

    Bausch+Lomb Surgical
    Anastasios Mavrogenis S.A.

    1A Gkionas Str,
    GR144 51 Metamorfosi
    Athens, Greece

    Tel.: +30  2102020232
    Fax: +30 2102020775

    www.mavrogenis.com
    info@mavrogenis.com

    Bausch & Lomb (Hong Kong) Limited
    Suites 3901 & 3912-14, 39/F
    Tower 6, The Gateway
    9 Canton Road
    Tsim Sha Tsui
    Kowloon, Hong Kong

    Tel: (852) 2213 3333
    Fax: (852) 2567 8170

    Bausch & Lomb Poland spółka z ograniczoną odpowiedzialnością Magyarországi.

    Fióktelepe, 1134 Budapest,. Váci út 33/B 7. em.,. Hungary.

    Tel: +36 1 987 6150

    PT Bausch Lomb Indonesia
    Graha CIMB Niaga 17th Floor,
    Jl. Jend. Sudirman Kav. 58 Jakarta Selatan
    DKI Jakarta 12190
    Indonesia

    Tel: +62 21 252 6591-6592
    Fax: +62 21 252 6593

    Bausch & Lomb India Pvt. Ltd. 
    4th Floor, Tower B, Unitech Business Park, South City I,
    Gurugram, Haryana 122001

    Tel: +91 0124 415 2100

    Bausch & Lomb – Iom S.p.A.
    Viale Martesana 12,
    20055 Vimodrone (MI) – ITALY

    Mail: servizio_clienti@bausch.com

    Tel: 02 91483851
    Fax: 800 173931

    Website: www.bausch.it

    B.L.J. Company Ltd.
    Tower B, Omori Bellport
    6-26-2, Minami-Oi, Shinagawa-Ku
    Tokyo 140-0013, Japan

    Tel.: 0120-328-342

    Bausch Health Korea Co., Ltd.
    13F, KT&G Kosmo Daechi-Tower,
    8, Teheran-ro 98-gil,
    Gangnam-gu,
    Seoul, Korea 06181

    Tel: +82 2 558 2988
    Fax: +82 2 558 2995

    Bausch & Lomb (M) Sdn. Bhd.
    Level 23A, Menara LGB
    No. 1, Jalan Wan Kadir,
    Taman Tun Dr. Ismail
    60000 Kuala Lumpur.

    Tel: +603-64162888
    Fax: +603-30073921

    Bausch & Lomb México Holdings, S.A. de C.V. 
    Torre Prisma. Av. Insurgentes Sur No. 1647, piso 12, San José Insurgentes, Benito Juárez C.P. 03900 Ciudad de México

    Mail: Tecnovigilancia.mexico@bausch.com/
    quejas@bausch.com/
    servicioalcliente.mx@bausch.com

    Bausch + Lomb OPS B.V.
    Koolhovenlaan 110
    1119 NH Schiphol-Rijk
    The Netherlands

    Customer Services Surgical Benelux
    Tel. + 31 20 20 35 401
    Fax + 31 20 20 35 402

    Email: customerservice.benelux@bausch.com
    Website: www.bausch.nl

    Bausch & Lomb (NZ) Ltd
    c/o Corporate Services New Zealand
    Level 5, 79 Queen St
    Auckland 1010
    New Zealand

    Tel: 0800 658 386

    Bausch & Lomb Philippines Inc.
    Unit 1806 The Finance Centre,
    26th Street corner 9th Avenue,
    Bonifacio Global City, Taguig City, Philippines 1634

    Mobile: +63917-893-8575

    Bausch & Lomb Poland sp. z o.o.
    Marynarska15, 02-674 Warsaw, Poland

    E-Mail: poland.mdcomplaints@bausch.com

    Bausch & Lomb, S.A.
    Avenida da Republica nº 25
    Fracção 6
    1050-186 Lisboa

    Tel: 808 203 178

    Mail: servicio.cliente@bausch.com

    Bausch & Lomb Puerto Rico Inc.
    BBV Plaza
    Suite 210
    1738 Amarillo St.
    Corner Lomas Verdes Ave.
    Rio Piedras, PR 00926

    Tel.: (787) 758-4330
    Fax: (787) 754-0701 / (787) 754-0699

    Bausch Health

    LLC, Pavlovskaya St. 7, bldg. 1, premises 1N, int. ter. Danilovsky Municipal District, Moscow, 115093, Russia

    tel./fax: + 7 495 510 2879

    E-Mail: office.ru@bausch.com

    Bausch & Lomb (Singapore) Pte Ltd
    3 Harbourfront Place,
    Harbourfront Tower Two,
    #09-04,
    Singapore 099254.

    Tel: +65 6834 9112
    Fax: +65 6286 0448

    Soflens (Pty) Ltd
    254 Hall Street
    Die Hoewes, Centurion
    South Africa
    0157

    Website: www.bausch.co.za

    Tel: +27 (10) 025 2100

    Bausch & Lomb, S.A.
    Avda. Valdelaparra, 4, Alcobendas – 28108 Madrid

    tel: (+34) 916 576 310

    Mail: servicio.cliente@bausch.com

    Website: www.bausch.com.es

    Bausch &  Lomb Nordic AB
    Söder Mälarstrand 45; 118 25 Stockholm

    Tel: +46(0)86169500

    Mail: customerservice.nordic@bausch.com

    Website: www.bausch.se

    Bausch & Lomb Swiss AG
    Industriestrasse 15a
    6301 Zug
    Switzerland

    Tel.: +41 41 747 1067

    Website (French): www.bausch-lomb.ch/fr-ch

    Website (German): www.bausch-lomb.ch/de-ch

    Bausch & Lomb Taiwan Ltd.
    29F, No. 95, Sec. 2, Dunhua South Road, Da’an Dist., Taipei City 106046, Taiwan

    Mail: csrv.blt@bausch.com

    Tel: 886-800-004-088
    Fax: 886 800-056-180

    Bausch & Lomb (Thailand) Ltd.
    98 Sathorn Square Office Tower, 19th Floor, Unit 1909-12, North Sathorn Road,
    Silom, Bangrak, Bangkok 10500 Thailand

    Tel: (+66) 2643-7888
    Fax: (+66) 2643-7889

    Bausch & Lomb Sağlık ve Optik Ürünleri Tic. A.Ş.
    Address: Büyükdere Cad. Kırgülü Sok.
    Metrocity İş Merkezi No:4
    34394 Esentepe, Şişli, İstanbul /Türkiye

    Tel: +90 212 371 82 00

    e-mail: musterihizmetleri@bausch.com

    Website: www.bausch.com.tr

    LLC  Bausch Health
    01103, Professor Pidvisotskogo street, 6V, Kyiv, Ukraine

    Phone:  +38044 357-50-20,

    e-mail: ukraine.mdcomplaints@bausch.com

    Bausch & Lomb U.K. Ltd.
    106 London Road
    Kingston-upon-Thames
    KT2 6TN
    United Kingdom

    Tel: +44 (0)20 8781 0000

    E-mail: uksurgorders@bausch.com

    Website: www.bausch.co.uk

    Website: www.storzeye.com

    Bausch & Lomb World Headquarters
    One Bausch & Lomb Place
    Rochester, NY 14604-2701
    Tel.: 585-338-6000
    Fax: 585-338-6007

    Bausch & Lomb (Vision Care)
    1400 N. Goodman St.
    Rochester, NY 14609
    Tel.: 585-338-6000
    1-800-553-5340
    Fax: 585-338-6896

    Bausch & Lomb (Global Pharmaceutical Headquarters)
    7 Giralda Farms, Suite 1001
    Madison, NJ 07940
    Tel.: 877-442-6925

    Bausch & Lomb Pharmaceuticals, Inc.
    8500 Hidden River Parkway
    Tampa, FL. 33637
    Tel.: 813-975-7700
    1-800-227-1427
    Customer Service: 1-800-323-0000

    Bausch & Lomb (Global Surgical Headquarters)
    30 Enterprise, Suite 450
    Aliso Viejo, CA 92656
    Tel.: 949-916-9352
    Fax: 949-716-8362

    Bausch & Lomb Surgical, Inc.
    10574 Acacia Street, #D1
    Rancho Cucamonga, CA 91730